Cookie Policy
Understanding how Lenavixo uses tracking technologies to enhance your digital banking security experience
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What Are Cookies and Why We Use Them
Cookies are small text files that get stored on your device when you visit our website. Think of them like digital sticky notes that help us remember your preferences and keep your banking experience smooth. We're not talking about the kind you eat with tea, obviously.
At Lenavixo, we use these tracking technologies to make sure your digital banking security remains strong while keeping the site functional and easy to navigate. Some cookies are absolutely necessary for the platform to work—like the ones that keep you logged in securely. Others help us understand how people use the site so we can make improvements.
We've always been transparent about this stuff. Since launching our security-focused banking platform back in 2019, we've seen the digital landscape change significantly. The way we handle data today reflects that evolution, and we're committed to giving you control over what gets tracked.
Types of Cookies We Deploy
Not all cookies serve the same purpose. Here's what you'll encounter on lenavixo.com and what each category actually does for your experience:
Essential Cookies
These are the non-negotiables. They keep the site running and secure your banking session. Without them, basic functions like logging in or navigating between pages wouldn't work. You can't disable these because the platform literally can't function without them.
Examples:
- Session authentication tokens
- Security verification codes
- Load balancing identifiers
Functional Cookies
These remember your preferences and choices. Things like your preferred language, dashboard layout, or notification settings. They make your experience more personalized without tracking your behavior across other sites.
Examples:
- Interface customization preferences
- Regional settings and timezone data
- Accessibility options you've enabled
Analytics Cookies
We use these to understand how visitors interact with our security education content. Which resources get read most? Where do people spend time? This data helps us create better educational materials and improve the overall platform experience.
Examples:
- Page view counters
- Session duration trackers
- Navigation pattern analysis
Marketing Cookies
These track your activity to show relevant security tips and educational opportunities. If you've been reading about two-factor authentication, we might show you our advanced security workshop. They can follow you across different websites you visit.
Examples:
- Advertising platform identifiers
- Conversion tracking pixels
- Retargeting campaign cookies
How Long Do These Cookies Stick Around?
The lifespan varies depending on what the cookie does. Session cookies disappear the moment you close your browser—they're temporary by design. Persistent cookies hang around longer, sometimes for months or even a year, so the site can remember you when you return.
Our essential security cookies typically last for your session plus about 30 days to keep your authentication secure. Preference cookies might stick around for up to 12 months so we don't keep asking you the same questions. Analytics and marketing cookies usually expire after 90 days, though this can vary based on the specific tracking tool we're using.
i Retention Periods at a Glance
Session cookies: Deleted when you close your
browser
Authentication cookies: 30 days maximum
Preference cookies: Up to 12 months
Analytics cookies: 90 days typical duration
Marketing cookies: 90 days, subject to third-party
policies
Taking Control of Your Cookie Settings
You're not stuck with our defaults. Every major browser gives you tools to manage, block, or delete cookies. The process differs slightly depending on which browser you're using, but they all offer similar controls.
Keep in mind that blocking essential cookies will break core functionality. You won't be able to log in or use secure features of lenavixo.com. But you absolutely have the right to disable analytics and marketing cookies if you prefer not to be tracked.
Browser-Specific Instructions
Chrome
Settings → Privacy and security → Cookies and other site data → Choose your preferred level of blocking
Firefox
Options → Privacy & Security → Cookies and Site Data → Manage your blocking preferences
Safari
Preferences → Privacy → Cookies and website data → Block all cookies or manage exceptions
Edge
Settings → Cookies and site permissions → Manage and delete cookies and site data
Third-Party Cookies and External Services
We use some external tools that set their own cookies. Google Analytics helps us understand site traffic patterns. Our educational video platform might set cookies to remember your playback preferences. These third parties have their own privacy policies that govern how they use tracking data.
When you click "Decline All Non-Essential Cookies" at the top of this page, we signal to these services that you've opted out. However, some third-party cookies might still be set before that signal gets processed. That's why we recommend using browser-level controls if you want complete blocking.
We're selective about which third-party services we integrate. Every tool gets evaluated for security and privacy standards before we add it to lenavixo.com. If a service doesn't meet our criteria for data protection, we don't use it—simple as that.
Updates to This Policy
Technology changes, regulations evolve, and we occasionally add new features that require different tracking mechanisms. When we make significant changes to how we use cookies, we'll update this policy and notify active users through their dashboard.
Minor updates might happen without notification—things like clarifying language or adding examples. But if we start using cookies in fundamentally different ways or add new categories of tracking, you'll hear about it before it takes effect.
Questions about our cookie practices? We're happy to explain anything that's unclear or discuss your specific privacy concerns.
Get in Touch
Last updated: February 2025
Lenavixo Pty Ltd | 1 Fletcher St, Townsville QLD 4810, Australia