Information We Collect

Personal Information You Provide

When you engage with our services, we collect information that you voluntarily share with us. This typically includes your name, email address, phone number, and physical address when you contact us or enrol in our programs.

• Contact details including full name, email address, and phone number
• Educational background and professional experience when relevant to program selection
• Payment information processed through secure third-party payment gateways
• Correspondence and communications you send to us
• Feedback and survey responses you choose to share

Automatically Collected Information

Our website collects certain information automatically when you visit. This helps us understand how people use our site and where we can improve the experience. We're not tracking you across the internet – just looking at how you interact with our pages.

• Device information including browser type, operating system, and screen resolution
• IP address and approximate geographic location at country or city level
• Pages visited, time spent on pages, and navigation patterns
• Referral sources that brought you to our website

How We Use Your Information

We use the information we collect for specific purposes related to delivering and improving our educational services. Everything we do with your data serves a clear purpose.

We don't sell your personal information to third parties. We don't use your data for automated decision-making that would significantly affect you. And we definitely don't spam you with irrelevant marketing materials.

Data Retention and Storage

We keep your information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Different types of information have different retention periods based on their purpose and legal requirements.

We store your data on secure servers located in Australia. Our hosting providers maintain industry-standard security measures including encryption, firewalls, and regular security audits. When data is transmitted, we use SSL/TLS encryption to protect it in transit.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. You're not just a data point in our system – you have real control over what we hold and how we use it.

Access and Correction

You can request access to the personal information we hold about you at any time. We'll provide this within 30 days of your request. If any information is inaccurate or outdated, you can ask us to correct it. There's no charge for reasonable requests, though we might ask you to verify your identity first.

Withdrawal of Consent

Where we're processing your information based on consent (like marketing emails), you can withdraw that consent whenever you want. Just click the unsubscribe link in any email or contact us directly. This won't affect any processing we've already done with your permission.

Deletion Requests

You can ask us to delete your personal information in certain circumstances. We'll honour these requests unless we have a legitimate reason to keep the information – such as legal obligations to maintain financial records or ongoing service delivery. We'll explain our reasoning if we can't delete something you've requested.

Data Portability

If you want to move your information to another service provider, we'll provide your data in a commonly used, machine-readable format where technically feasible. This applies to information you've provided to us directly.

Third-Party Services and Data Sharing

We work with selected third parties to deliver our services effectively. These partnerships involve sharing some of your information, but only what's necessary for the specific purpose.

Service Providers We Use

• Payment processors for secure transaction handling (they never see your full card details – we don't either)
• Email service providers for program communications and updates
• Cloud hosting providers for website and data storage
• Analytics tools to understand website usage patterns
• Customer relationship management systems for enquiry handling

All our service providers are bound by confidentiality agreements and must comply with Australian privacy standards. They can only use your information for the specific services they provide to us – not for their own purposes.

When We Must Share Information

Sometimes the law requires us to share information with government agencies or authorities. This might include responding to court orders, complying with tax obligations, or cooperating with law enforcement investigations. We'll only share what's legally required and nothing more.

Security Measures and Data Protection

Protecting your information isn't just a legal obligation – it's fundamental to our operation as a digital banking security education provider. We'd be hypocrites if we didn't take this seriously.

Organisational Measures

Our staff undergo regular privacy and security training. Access to personal information is restricted based on role requirements – not everyone in our organisation can see everything. We maintain detailed logs of who accesses what information and when.

Despite our best efforts, no system is completely invulnerable. If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by law. We'll be upfront about what happened and what we're doing about it.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device that help the site function properly and remember your preferences. Some cookies are essential for the site to work at all, while others help us understand how people use our platform.

Types of Cookies We Use

• Essential cookies that make the website function properly (you can't opt out of these)
• Performance cookies that help us understand how visitors interact with our site
• Functional cookies that remember your preferences and settings

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them after your visit. Keep in mind that blocking certain cookies might affect how well our site works for you.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly.

If you're a parent or guardian who believes we might have information about your child, please contact us immediately so we can address the situation.

Changes to This Privacy Policy

We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active students and subscribers via email. The "Last Updated" date at the top of this document shows when the most recent changes were made.

We encourage you to review this policy occasionally, especially before providing us with new information or using new features on our platform.

Privacy Complaints and Concerns

If you have concerns about how we've handled your personal information, we want to hear about it. We take complaints seriously and investigate them promptly.

1. Contact our privacy officer using the details below with specifics about your concern
2. We'll acknowledge your complaint within 3 business days
3. We'll investigate and respond to your complaint within 30 days
4. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner

The OAIC can be reached at 1300 363 992 or through their website at oaic.gov.au. They're an independent authority that can investigate privacy complaints and provide guidance on privacy matters.